Frequently Asked Questions
Questions about payment
Which payment methods do you accept
On Carlsberg Brand Store webshop you can pay using the most common credit/debit cards. We accept the following cards: Dankort, VisaDankort, MasterCard, Maestro, Visa, Visa Electron, American Express, Diners Club, MobilePay, and JCB.
Is it safe to pay online using payment card?
Yes, it is safe!Â
Your card information is sent over a secure and encrypted SSL connection to our payment provider. Carlsberg Brand Store does not store your card information.
When will you withdraw money from my account?
We withdraw money from your account when we’ve dispatched your order.
Questions about shipping and delivery
Can I pick up my order at your Brand Store?
We're not able to offer Click & Collect at the moment.
What is your standard delivery time?
We can not specify the standard delivery time as it varies depending were in the world the package is shipped to. We will however dispatch it within 1-3 working days.
How much do you charge for delivery?
Please Note: All specified prices on our webshop are including VAT and excluding shipping fees. Orders shipped outside the EU may be subject to local customs duties, taxes or import fees. These are the responsibility of the recipient.The delivery charge depends on which country you are in. You can see the delivery cost during checkout, before you proceed to payment.
What if I am not home when my parcel is delivered?
We ship to our Danish customers using PostNord and to the rest of the world using UPS. If you are not home, at the time of the delivery, the shipping provider will leave a note with directions to where you may pick up your parcel.
