FAQ

Frequently Asked Questions

Which payment methods do you accept?
On Carlsberg Brand Store webshop you can pay using the most common credit/debit cards. We accept the following cards: Dankort, VisaDankort, MasterCard, Maestro, Visa, Visa Electron, American Express, Diners Club, MobilePay, and JCB.
Is it safe to pay online using payment card?
Yes, it is safe!
Your card information is sent over a secure and encrypted SSL connection to our payment provider. Carlsberg Brand Store does not store your card information.
When will you withdraw money from my account?
We withdraw money from your account when we’ve dispatched your order.

Can I pick up my order at your Brand Store?
We're not able to offer Click & Collect at the moment.
What is your standard delivery time?
We can not specify the standard delivery time as it varies depending were in the world the package is shipped to. We will however dispatch it within 1-3 working days.
How much do you charge for delivery?
The delivery charge depends on which country you are in. You can see the delivery cost during checkout, before you proceed to payment.
What if I am not home when my parcel is delivered?
We ship to our Danish customers using PostNord and to the rest of the world using UPS. If you are not home, at the time of the delivery, the shipping provider will leave a note with directions to where you may pick up your parcel.

Can I change my order after I have placed it?
Since we pack all incoming orders as soon as we receive them, you should contact us as soon as possible if you want to change your order.
If we have not yet executed your order, you may change it. If your order has been executed we cannot make changes to it.
I want to change my shipping address, what do I do?
Since we pack all incoming orders as soon as we receive them, you should contact us as soon as possible if you want to change your shipping address.
If we have not yet executed your order, you may change your shipping address. If your order has already been executed, we cannot make changes to your shipping address.
How can I trace my order?
As soon as we have dispatched your order you will receive an email with a track and trace code. Please be aware that it may take up to 12 hours for the shipping provider to register your shipment.

Can I buy other products than the ones I find in the webshop?
The range of products in our webshop corresponds to the products sold in our Brand Store.
Over the years many people have received or bought various pieces of merchandise. If you are unable to find a particular product in our webshop, the product has been discontinued from our product range and is no longer available for purchase.
You will also find various pieces of merchandise in cafés, bars, restaurants, clubs, stores, etc. Some of these products are distributed to Carlsberg business customers only, and therefor it’s not possible to purchase them in our webshop or our Brand Store.
I have questions about a product. To whom do I direct my questions?
We’re aiming to write elaborate descriptions of all our products in the webshop. If you need additional information about a product, you are welcome to contact us using this form.

I have ordered the wrong size. How do I exchange it?
With our exchange guarantee you have the full rightto return or exchange your order within 30 days of receiving it. Please fill out our contact us and we will get back to you.
I am having second thoughts about my purchase and I want to return it?
You have full right of return. You can return any product within 30 days from the day you received your order.
We kindly ask you to contact us. Please remember to add your order number.
The product should be returned in the same condition and quantity as you received it in.
Your payment will be refunded to your account the day we receive your return parcel.
Please note that we don’t refund the return shipping.